If you have created an issue and we have fixed it, most probably you will receive a message. Please login to your account and check your messages. Unread messages even on closed issues are listed on your account.
You are buying a data file of electronically encoded binary digits ("bits": ones and zeros) that can be decoded as music by suitable software. Technology limits the amount of bits, bytes, megabytes, (most mp3 files are measure in megabytes). Too techy? You are buying our music in MP3 format, which gives you the permission to listen on your devices only. More details can be found on our Terms page.
Only authorization information and permission is given. We do not and cannot see your social account password or unpublic data. In non-technical terms, Google and Facebook authorizes you and tells us that the user is a legitimate account on their side.